All general repairs and maintenance requests must be made in writing to our office as per the standard terms of your tenancy agreement.
To make the process simple you can do this by using our FREE Tenant Maintenance Reporting App (designed for smart phones and tablets) or our Tenant Web Portal.
When logging maintenance please give the best description of the issue, make and model (if an appliance, air conditioner etc) and attach a photo if possible.
Advise us of your instructions regarding arranging access so that we can process your request quickly and our tradespeople can schedule your job in. The quickest way to have repairs attended to is by allowing access for the tradespeople, you can do so by giving authority to use the agency’s keys to enable the required tradesperson to access the property.
Please note that if you make a time to meet at the property with a tradesperson and you don’t show up, you will be given the invoice for the call out fee - remember your manners.
Click on the button below to submit your online maintenance request.
Whilst we hope your tenancy will be trouble free, situations may arise that require urgent attention. Emergency items are generally those that could cause injury to the tenant or damage to the property. Emergency repairs are defined under section 214 of the RTRA Act and are as follows:
(a) a burst water service or serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm, fire or impact damage;
(h) a failure or breakdown of the gas, electricity or water supply to the premises;
(i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
(j) a fault or damage that makes the premises unsafe or unsecure;
(k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
(l) a serious fault in a staircase, lift or other common area of the premises that unduly inconvenience a tenant of the premises;
(l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a tenant in gaining access to, or using, the premises.
All repairs not defined in the above list are considered general routine repairs and requests must be made in writing.
Emergency maintenance must be reported immediately. All emergencies must be phoned through to the office as soon as possible. If the emergency is outside our normal office hours, please leave a clear message with our message service. To assist in having your message returned promptly please clearly state your name, address, what your call is regarding and return contact details. These messages will be checked regularly and we will respond quickly to urgent messages.
Please call our emergency line on 0425 610 068 if the office is closed. If your call is not answered, please leave a clear message and we will respond as soon as possible.
Any maintenance not covered by the RTRA Act as emergency repairs will not be attended to outside of office hours and will not be taken over the phone.